Contact Knightstown Water Restoration

What can you do while you wait for the crew in Knightstown?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What should you have ready when you call Knightstown Water Restoration?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the water is only in the basement or has come up to the main floor.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Knightstown date mostly from the 1940s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• If there's a dog or other pet the crew should know about.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

Which details about Knightstown homes help the crew plan?

A lot of Knightstown was built in the 1940s, when galvanized steel and early copper were common for supply lines. You'll see Victorian, cottage, Italianate and two story homes across Knightstown. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. If you live close to the Big Blue River and Montgomery Creek, high water can find its way in through foundation walls or window wells. If your house still has galvanized pipes, mention it on the call, since they tend to fail at the threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Where does the Knightstown number take calls from?

This number covers Knightstown and its neighborhoods, including these:

• Knightstown Historic District · much of it from the 1830s to 1930s, basements are common
• Knightstown Public Square / Downtown Core · most with basements
• North Knightstown · much of it from the 1920s to 1950s, basements are common
• South Knightstown · basements are common
• Knightstown Villas · basements are common

We also take calls from nearby Charlottesville, Carthage, Spiceland, Wilkinson, New Castle, Morristown, Greenfield and Rushville. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do callers in Knightstown want to know first?